Make sure the Ring device has power

For battery models, fully charge the battery first.

For wired or plug-in models, check that the power supply is suitable for your Ring model.

Restart your router

Unplug your router from the power socket, wait around 30 seconds, then plug it back in.

Wait for the internet connection to fully return before trying setup again.

Keep your phone close to the Ring device

Your phone, router and Ring device should ideally be close together while connecting.

Check the Wi-Fi password is correct

Wi-Fi passwords are case sensitive, so check capital letters and symbols carefully.

Try connecting your phone to the same Wi-Fi network using the same password. If your phone cannot connect either, the password or router settings may be the issue.

Use a 2.4 GHz Wi-Fi network where possible

Many Ring devices support 2.4 GHz. Some models also support 5 GHz, but 2.4 GHz usually gives better range through walls and doors.

Avoid special characters in the Wi-Fi name

If your Wi-Fi name includes symbols such as apostrophes, spaces, !, @, #, $, %, or &, rename the network using simple letters and numbers, then try setup again.

Check the distance from the router

If the Ring device is far from the router, move it closer for setup.

If it works closer to the router, the issue is likely weak Wi-Fi signal at the installation location. A mesh Wi-Fi system, Wi-Fi extender, or Ring Chime Pro may help improve signal strength.

Check for multiple routers

Having more than one active router can sometimes cause connection problems.

Use one main router where possible, or ask your internet provider about bridge mode.

Reconnect from the Ring app

Use the Ring app to reconnect the device to your network:

• Open the Ring app.
• Tap the menu.
• Tap Devices.
• Choose the Ring device.
• Tap Device Health.
• Under Network, choose Reconnect or Change Network.
• Follow the steps shown in the app.

Try final connection checks

Try turning off VPN apps on your phone, updating the Ring app, restarting your phone, and checking whether any firewall or router security settings are blocking the connection.

If the device shows as registered to another owner, it will need to be released or transferred before setup can be completed.